Legal · Azome;

Refund & Returns Policy

If you are not satisfied with your purchase, we're here to help.

14-day return window
14-day refund processing
Original payment method

Returns

You may initiate the return of an item within 14 days of delivery. Please contact us at info@azome.com to begin the return process.

Due to the nature of the product and for hygienic purposes, your item must be in new, clean condition in its original packaging. We are unable to accept any damages due to consumer use.

Restocking Fee

You may incur a restocking fee of up to $15 if any of the following apply:

  • Your item is not in original packaging
  • Your item is not clean and contains hair or product residue
  • Your item is missing parts, including the warning tag or heat glove

Defective or Damaged Items

If you believe your item is defective or damaged due to a manufacturing fault, please contact us so we can make it right. Please do not send the item back to the manufacturer.

Shipping

Please note we do not offer free return shipping. We can provide a return label — $15 will be deducted from your refund if you use our label.

1
Receive your return label

Contact us and we'll send you a prepaid return label by email.

2
Print and pack

Print the label, attach it to the box, and include your order number for quicker processing.

3
Drop off within 7 days

Shipping labels are valid for one week. Drop off at your local USPS within 7 days of receiving the label.

If you choose not to use our label and pay for shipping via your own carrier, no fee will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance to guarantee delivery.

Mail returns to
Azome Returns
3610 E. Kearney, Building 1
Springfield, MO 65803

Shipping costs are non-refundable.

Refunds

Once we receive your return, we will inspect it and process your refund. You will receive an automatic email notification once the refund has been initiated to your credit card or original method of payment.

Please allow up to 14 days for processing, and up to 30 days for the refund to reflect on your statement.

Late or Missing Refunds

If you haven't received a refund notification yet, please check your spam or junk folder first. If it has been more than 2 weeks since we received your return, please contact us at info@azome.com so we can track it down.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange your item, please send us an email at info@azome.com and we will assist you.

Gifts

If you would like to return a gift, the refund will be issued to the credit card or original method of payment of the purchaser.

Contact Us

Have a question about your return or refund? We're happy to help.

info@azome.com